Refund policy
Returns
You have 30 calendar days from delivery to return an item. To be eligible:
- Item must be unused and in original condition
- Original packaging must be intact
- You must have proof of purchase (receipt)
Custom or personalised products (including anything made or mixed to order) can't be returned unless faulty, as these can't be resold once created.
Damaged Items
Please let us know within 5 days of delivery — we're unable to help with damage reported after this. Please email hello@brewco.uk with photos of: the outer box showing the DPD or Royal Mail shipping label, the outer box itself, the product as it arrived, and a close-up of the damage. The more photos you can send, the better.
Missing or Incorrect Items
Please check your order as soon as it arrives. We're unable to replace items reported more than 7 days after delivery.
Refund Process
Once we receive your return, we'll inspect it and notify you of the status. If approved, we'll process a refund to your original payment method within a few business days (depending on your bank).
Return postage: If you've simply changed your mind, return postage is payable by you and the original shipping cost isn't refundable. If the return is due to our error — for example a faulty, damaged, or incorrect item — we'll cover the cost of the return.
Contact Us
If you have any questions about returning an item, contact us at hello@brewco.uk.