Shipping policy

Delivery Times

Orders placed before 1pm on weekdays are usually dispatched the same day. Delivery times vary by method:

  • DPD Next Weekday: Delivered next business day
  • Express: 1–3 business days
  • International: 2–11 business days

By default, we don't authorise DPD to leave parcels in a safe place, with a neighbour, or at a pickup shop. If you request one of these options directly with DPD yourself (e.g. via their app or tracking link), that's done at your own risk and becomes your responsibility, not ours.

Shipping Costs – UK

DPD Next Weekday

  • Under £65: £7.49
  • £65+: £3.49

Express

  • 1–5kg: £5.49
  • 5kg+: £6.99
  • £65+ (any weight): Free

Tip: Orders over £65 get free Express shipping (any weight), or DPD Next Weekday for just £3.49.

Exception areas: Orders to non-mainland UK addresses (e.g. Scottish Highlands & Islands, Northern Ireland, offshore postcodes) cannot be sent via DPD. If DPD is selected at checkout for one of these areas, we'll send your order via Royal Mail Tracked 24 instead.

Shipping Costs – Channel Islands & International

Jersey, Guernsey, Isle of Man (Express International):

  • 1–5kg: £6.49
  • 5–15kg: £7.49
  • 15kg+: £7.99

Tracking Your Order

All orders are sent with a tracking number via email.

Damaged Items

Please let us know within 5 days of delivery — we're unable to help with damage reported after this, as couriers won't investigate claims made too long after delivery. Please email hello@brewco.uk with photos of: the outer box showing the DPD or Royal Mail shipping label, the outer box itself, the product as it arrived, and a close-up of the damage. The more photos you can send, the better — this is what the courier needs to investigate the claim properly.

Missing or Incorrect Items

Please check your order as soon as it arrives. We're unable to replace items reported more than 7 days after delivery, so do check everything's present and correct as soon as you can.

Contact Us

If there's any issue with your order, please contact us at hello@brewco.uk and we'll do our best to resolve it as soon as possible.